zh55 Privacy Policy – How We Handle Your Data

1. Who We Are

zh55 (referred to in this policy as "zh55", "we", "us", or "our") operates the online gaming platform available at zh55.app. zh55 is the data controller in respect of personal information collected from players registered on the platform. Our platform is targeted at English-speaking adults in Pakistan and processed in the English language throughout.

Questions regarding this Privacy Policy or the handling of your personal data should be directed to our support team via the email address listed in Section 13 of this policy.

2. Information We Collect

zh55 collects personal information in the following categories:

2.1 Registration Data. When you create a zh55 account, we collect your full legal name, Pakistani mobile number, email address, date of birth, and the city of residence you provide (e.g. Karachi, Lahore, Islamabad, Rawalpindi, or Faisalabad). This information is required to create and maintain your account.

2.2 Verification (KYC) Data. To comply with applicable gaming regulations and anti-money-laundering obligations, zh55 requires identity verification. We collect a copy of your CNIC (Computerised National Identity Card), and may request additional documents such as proof of address or source-of-funds documentation for players making large withdrawals.

2.3 Financial Data. We collect information related to your deposits and withdrawals, including the payment method used (JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, Visa/Mastercard, Skrill, Neteller, or USDT TRC20), transaction amounts in PKR, and transaction timestamps. We do not store full card numbers or mobile wallet PINs – financial transactions are processed via third-party payment processors who handle sensitive financial credentials.

2.4 Gaming Activity Data. We record your gameplay history on zh55, including games played, bet amounts placed, outcomes, and session durations. This data is used for account management, responsible gaming monitoring, fraud detection, and dispute resolution.

2.5 Technical Data. When you access zh55, we automatically collect your IP address, device type, operating system, browser type, screen resolution, and referring URL. This technical data is used for security, fraud prevention, and platform analytics.

2.6 Communications Data. If you contact zh55 support, we retain records of that correspondence including the content of your messages, your support ticket history, and any documentation you submit with a support request.

3. How We Use Your Information

zh55 uses the personal information we collect for the following purposes:

• Account management: Creating, maintaining, and administering your zh55 account, including processing deposits and withdrawals in PKR.
• Identity and age verification: Confirming that all zh55 players are aged 18 or over and that their identity matches the CNIC provided at registration.
• Fraud and security: Detecting, investigating, and preventing fraudulent transactions, money laundering, multi-accounting, and other prohibited activities on zh55.
• Responsible gaming: Monitoring gameplay patterns to identify potential problem gambling behaviour and to apply self-exclusion and account restriction measures where appropriate.
• Customer support: Responding to your queries, resolving disputes, and processing account-related requests.
• Platform improvement: Analysing aggregated, anonymised usage data to improve the zh55 platform, game lobby, and user experience for Pakistani players.
• Legal and regulatory compliance: Meeting obligations under applicable gaming, financial, and data protection regulations.
• Communications: Sending you account-related notifications such as transaction confirmations, security alerts, and responsible gaming reminders. Promotional communications are sent only with your consent and can be unsubscribed from at any time from your account settings.

4. Legal Basis for Processing

zh55 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to provide the zh55 gaming service as agreed when you registered your account, including payment processing and account management.
• Legal obligation: Processing required to comply with applicable gaming regulations, anti-money-laundering obligations, and KYC requirements.
• Legitimate interests: Processing for fraud prevention, security monitoring, and platform analytics where those interests do not override your data protection rights.
• Consent: Processing for marketing communications, where we have obtained your explicit consent. You may withdraw consent at any time.

5. Sharing Your Information

5.1 zh55 does not sell your personal data to third parties. We share personal information only in the circumstances described below.

5.2 Payment Processors. To process deposits and withdrawals, zh55 shares necessary transaction information with payment service providers including JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and international processors for Visa/Mastercard, Skrill, Neteller, and USDT TRC20. These processors receive only the data necessary to process the specific transaction.

5.3 Game Providers. Some games on zh55 are provided by third-party software suppliers. These suppliers may receive anonymised or pseudonymised gaming activity data to operate game sessions. They do not receive your CNIC, full name, or financial data.

5.4 Regulatory Authorities. zh55 may be required to disclose personal data to gaming regulators, financial intelligence authorities, or law enforcement agencies where required by applicable law or a valid legal order.

5.5 Service Providers. zh55 uses third-party service providers for functions including hosting infrastructure, fraud detection, customer support, and analytics. These providers process data on zh55's behalf and are contractually bound to use your data only for the specified purpose and to maintain appropriate security standards.

5.6 zh55 does not share your personal data with third-party marketers or advertisers.

6. Cookies & Tracking Technologies

6.1 zh55 uses cookies and similar tracking technologies to operate the platform and improve your experience. Cookies are small text files stored on your device when you access zh55.

6.2 zh55 uses the following categories of cookies:

• Essential cookies: Necessary for the platform to function, including maintaining your logged-in session and security tokens. These cannot be disabled without breaking the platform.
• Analytics cookies: Used to understand how players navigate zh55, which games are most popular, and how the platform performs. Data is collected in aggregate and anonymised form.
• Preference cookies: Store your platform preferences such as language settings and responsible gaming limit selections.

6.3 You can control non-essential cookies through your browser settings. Disabling all cookies may affect the functionality of zh55 and your ability to maintain a logged-in session.

7. Data Security

7.1 zh55 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include 256-bit SSL/TLS encryption for all data transmitted between your device and zh55, encrypted storage of sensitive data at rest, hashed and salted storage of account passwords, and access controls limiting internal staff access to personal data on a need-to-know basis.

7.2 zh55 will notify affected players and relevant authorities without undue delay in the event of a personal data breach that poses a risk to players' rights, in accordance with applicable data protection obligations.

7.3 The security of your account also depends on the strength of your password and the precautions you take on your own device. zh55 recommends enabling two-factor authentication and using a strong, unique password for your zh55 account. Do not share your zh55 login credentials with anyone.

8. Data Retention

8.1 zh55 retains personal data for as long as your account remains active and for a period thereafter as required by applicable regulations and legitimate business interests, including fraud prevention and legal defence.

8.2 KYC and identity verification documents are retained for a minimum period as required by anti-money-laundering regulations applicable to gaming platforms. Gaming transaction records are retained for a minimum of five years from the date of the transaction.

8.3 When personal data is no longer required for any active purpose, zh55 will securely delete or anonymise that data so that it can no longer be associated with you as an individual.

9. Your Rights

Subject to applicable law, you have the following rights in respect of your personal data held by zh55:

• Right of access: You may request a copy of the personal data zh55 holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data held about you.
• Right to erasure: In certain circumstances, you may request deletion of your personal data. Note that zh55 may be required to retain certain data for regulatory compliance reasons even after account closure.
• Right to restriction: You may request that zh55 restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data.
• Right to data portability: Where processing is based on your consent or a contract, you may request a machine-readable copy of the personal data you provided to zh55.
• Right to object: You may object to processing based on legitimate interests or direct marketing at any time.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of these rights, contact zh55 support via the email address in Section 13. We will respond to requests within a reasonable timeframe and in any event within 30 days of receipt. We may request proof of identity before processing a rights request.

10. Children's Privacy

10.1 zh55 does not knowingly collect personal data from persons under the age of 18. The platform is intended exclusively for adults. If you are a parent or guardian and believe that a minor has registered on zh55, please contact us immediately via the support email. zh55 will take immediate steps to verify the claim and, if confirmed, suspend the account and delete associated personal data.

10.2 CNIC verification at registration provides the primary mechanism for age verification. Any account where the CNIC indicates the holder is under 18 will be rejected at the verification stage.

11. Third-Party Links

The zh55 platform does not include links to external third-party websites. This Privacy Policy applies only to zh55.app and the services operated directly by zh55. zh55 is not responsible for the privacy practices of third-party payment processors or game software suppliers, whose own privacy policies govern their handling of any data you provide directly to them.

12. Changes to This Privacy Policy

12.1 zh55 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The current version of the Privacy Policy is always available at zh55.app/privacy-policy and is dated at the top of this page.

12.2 Material changes to this policy will be communicated to registered players via email or in-platform notification prior to the effective date of the change. Your continued use of zh55 after a policy update constitutes acceptance of the revised policy.

13. Contact Us

For any questions, requests, or concerns regarding this Privacy Policy or the personal data zh55 holds about you, please contact our support team using the email address below. Our team communicates in English and is familiar with the Pakistani context for identity and payment data queries.

Support email (plain text – not a link):
[email protected]

Response time: typically within 2 business days for privacy-related requests. Rights requests will be acknowledged and processed within 30 calendar days of receipt.